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Login, passwords & authorisation
I lost my login
That happens to the best of us. How inconvenient for you to lose your login credentials. Just lost your password? Click the button on the login screen. Lost your username as well? Send us an e-mail, and we’ll get you a new one. Send us an e-mail and we’ll help you out. Also check if you are on the right web page. The energy data is located behind a different login than the Content Management System. More information about th
How can I access my data?
Via the hello energy management software. We’ve sent you logins. Can’t find them? Contact us.
Where do I find the login links to hello energy portal and the CMS?
The login to hello energy can be found on our website here. The content management system (CMS) can be found here. Pro tip: bookmark our 'For you' page, so you'll find all the login links in one place.
How do I cancel my subscription?
It depends on your contract. In general, you can cancel your contract every month. In some cases, we made different agreements, with a more specific time frame. In that case, you’re stuck with us until this period ends 😉 Send us an e-mail to cancel or to inquire about your specific situation. Or check your contract. We’re sad to see you go. Please let us know why, so we can improve our product and service.