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Your building might not use sensors via hello energy. Please check with your client.

When a building uses sensors to measure things such as indoor climate, hello energy confers with the client to discuss which sensors should be placed and where. hello energy is provided with a map on which we can pinpoint where the sensors should be placed. The data that the sensors provide can be read using various protocols, such as LoRa, Wifi, or a cabled connection.


✔️All sensors need to be installed according to a floor plan.

✔️Some sensors must come with an uninterrupted 230V connection. Uninterrupted connection means 24/7 power and should therefore be separated from the general power network. These sensors should be explicitly mentioned on the floor plan.

✔️Some sensors require a steady internet connection or wifi. If a gate is installed, it should be provided with an uninterrupted 230V connection.

✔️Availability: the data must be available in real time, at least in batches of 15 minutes.

✔️Time stamp: the data must be validated and provided with a time signature in UTC (00:00:00 (hh/mm/ss).

✔️Time signature: explanation of whether the data relates to the period prior to or following the timestamp.

✔️Data type: data can be provided as a string (max length 80 characters), decimal (decimal precision 3), Boolean (true/false).

✔️Cloud: the data should be available via cloud. We do not accept local PC or databases.

✔️Data validation: the data is checked for validity. The supplier will indicate how this will be realized.

✔️Storage: the data should be stored in the supplier’s database for at least 12 months.

Uptime and restoration: the supplier guarantees a minimum uptime of 99%. If a data supply is disrupted the supplier will inform hello energy immediately and ensure the connection is recovered in less than 48 hours. Data that could not be processed by hello energy due to the disruption will be made available/supplied as soon as possible.

✔️Labels: all data should be labelled using a unique ID, so the data’s location and unit are clear.